At Firozabad Lites and Home Decor, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, you may be eligible for a return or exchange under the conditions outlined below.
1. Return Eligibility
We accept returns under the following conditions:
• Customers can request a return, exchange, or refund within 3 days of purchase, subject to product eligibility.
• The item must be unused, uninstalled, and in its original packaging.
• The product must be free from damage, scratches, or signs of use.
• Proof of purchase or order confirmation is required for all returns.
2. Non-Returnable Items
The following items are not eligible for return:
Products that have been installed or used.
Customized, made-to-order, or clearance items.
Items damaged due to improper handling or installation by the customer.
• Products returned without original packaging or with missing components.
3. Return Process
To initiate a return, please follow these steps:
• Contact Us: Email us at support@firozabadlites.com or call +91 9997478801 within 3 days of purchase.
• Approval: Once your return is approved, you will receive instructions for shipping the item back to us.
• Packaging: Ensure the product is securely packed in the original box to prevent damage during transit.
• Shipping: Customers are responsible for return shipping costs unless the product was received damaged or incorrect.
4. Refunds
Once the returned product is received and inspected:
• If the item meets our return criteria, a refund will be processed to your original method of payment within 14 business days.
