Frequently Asked Questions

1. What products does Firozabad Lites & Home Decor offer?

Firozabad Lites & Home Decor offers luxury lighting and décor products including crystal chandeliers, wall lamps, hanging lights, metal art, showpieces, and crystal art paintings for premium spaces.


2. Do you sell products in retail as well as wholesale?

Yes, we provide both retail and wholesale supply of luxury lighting and home décor products, catering to individual customers, interior designers, retailers, builders, and commercial project requirements.


3. Are your products made of crystal?

Most of our products are crafted using high-quality crystal materials combined with metal and premium finishes, ensuring elegant designs, durability, luxurious appeal, and enhanced lighting aesthetics.


4. Do you ship products across India?

Yes, we offer pan-India shipping through reliable courier partners, ensuring safe packaging, secure handling, and timely delivery of luxury lighting and décor products to most serviceable locations.


5. How long does delivery usually take?

Delivery timelines typically range from 3 to 10 business days, depending on product type, order quantity, customization requirements, and delivery location within India.


6. Are your products suitable for luxury interiors?

Absolutely. Our crystal chandeliers, designer lamps, and décor items are specially curated for luxury homes, hotels, villas, showrooms, offices, and premium interior décor projects.


7. Do you accept bulk or project-based orders?

Yes, we accept bulk, wholesale, and project-based orders for residential, commercial, and hospitality projects, offering dedicated support, customized solutions, and competitive pricing based on order volume.


8. How are fragile crystal products packaged for shipping?

All crystal and fragile products are securely packed using protective materials and reinforced packaging to minimize damage risk during transit and ensure safe delivery to customers.


9. What should I do if I receive a damaged product?

If a product arrives damaged, contact us within 48 hours of delivery with clear photos or videos. Our team will verify the issue and assist with exchange or resolution.


10. How can I contact Firozabad Lites & Home Decor for inquiries?

You can reach us via the Contact Us page or the official contact details mentioned on our website for product inquiries, retail or wholesale orders, and customer support assistance.