At FirozabadLites, customer satisfaction is important to us.
Eligible for Exchange
Damaged product received
Incorrect product delivered
Not Eligible for Exchange
Change of mind after delivery
Damage due to misuse
Products without original packaging
Exchange Request Timeline
Exchange requests must be raised within 48 hours of delivery.
Proof Required
Clear images or videos must be shared for verification.
Exchange Process
After verification, a replacement product will be shipped.
Exchange Shipping
If the issue is from our end, shipping costs will be borne by FirozabadLites.
